Education and knowledge center

Western Union is helping to protect consumers from falling victim to money transfer scams through education and awareness.

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Things to know

You Are Our Partner.
While Western Union works hard to help prevent fraud, we believe that fraud prevention is everyone’s responsibility.
Your best defense is to be aware, educate yourself and use good judgment with our informative tips.
Don’t fall victim: Learn how to spot the warning signs of a scam or scammer before it’s too late.

Lower your chances of falling victim to fraud by checking out these eight things you should never do when using a money transfer service.

1. Never send money to people you haven’t met in person.
2. Never send money to pay for taxes or fees on lottery or prize winnings.
3. Never use a test question as an additional security measure to protect your transaction.
4. Never provide your banking information to people or businesses you don’t know.
5. Never send money in advance to obtain a loan or credit card.
6. Never send money for an emergency situation without verifying that it’s a real emergency.
7. Never send funds from a check in your account until it officially clears—which can take weeks.
8. Never send a money transfer to an individual for online purchases.

• Scammers have many excuses why they can’t meet you in person. They list numerous reasons why they need money and always seem to be in trouble.
• Scammers claim they’ve been in an accident or have a sudden family tragedy right before boarding a plane to meet you, or are held up in Customs and needs money for their release.
• Scammers continue to ask for money for a plane ticket to see you, or to “float” them until payday.
• Scammers need money because they were mugged and their money, passport, and ID were stolen while traveling.
• Scammers will tell you to send the money in the name of a friend or family member to verify you have funds or to act as an escrow until you receive the purchased goods or services.
• Scammers claim they have been in an accident, are in the hospital and their medical bills have to be paid in full before they can leave.

Passwords and IDs hold high value with cyber criminals. Sending phishing emails to a lot of random email addresses is one easy way scammers steal information from unsuspecting people. It’s probably a phishing email if:

• The email is poorly written with misspellings and incorrect grammar, or a familiar company name is misspelled.
• Your name isn’t in the “To” line. This email has likely been sent to thousands of people.
• The sender’s email address is suspicious; it might have a familiar company or government organization that is misspelled.
• The email doesn’t use your name. Any financial institution you have an account with knows your name. Email beginning with “Dear valued customer,” “To Whom It May Concern,” or even “Hello,” could signal a scam.
• The URL is a fake. Hover over the “click here” or “take action now” link with your mouse. If you see a strange URL instead of a legitimate company website, don’t click.
• You’re informed that there’s a security breach on your account, and if you don’t take the action recommended in the email, your account will be temporarily suspended.
• The email asks for your personal, credit card or online account information or takes you to a website that asks for it. Legitimate companies don’t usually do that.

If you receive a suspicious email:

• Don’t open it; delete it immediately.
• Don’t follow any links in the email – even if its to “unsubscribe” from the sender – or open any files attached to it.
• Western Union will never send you an email asking for your ID, password or personal information. If you’re not sure whether an email is from Western Union or not, don’t open any links, click on any attachments, or provide any passwords or user IDs.

Forward the email to spoof@westernunion.com and then delete it.